Refund policy

Returns & Cancellations Policy

Returns

We want you to be happy with your order. If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after delivery and we will work with you to resolve the issue.

For hygiene and safety reasons, we cannot accept returns of CBD gummies or other ingestible products where the product has been opened or the original seal has been broken.

If you have simply changed your mind, please contact us within 14 days of receiving your order. Any eligible item must be unopened, unused and in its original packaging. Refunds will be processed once the returned product has been received and inspected.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or you receive the wrong product, please contact us with your order number and photographs of the issue. We will arrange an appropriate replacement or refund.

Cancellations

You may request cancellation of your order before it has been dispatched. Please contact us as soon as possible after placing your order.

If your order has already been dispatched, it may not be possible to cancel it. In this situation, please contact us and we will advise you of your options.

Refunds

Approved refunds will be issued to the original payment method. Please allow the relevant processing time for your payment provider to return the funds.

This policy does not affect your statutory rights under UK consumer law.